Effective Communication Through Person Centered Care

Person centred care could be defined as focusing on a person’s individual needs, wants, wishes and where they see their target goal. Person centred care also takes into account delivering person centred care to the patients family and carers, as well as the multidisciplinary team that is working together to provide care. The service user is the most important person in decision making for their health care and the nursing process. (Draper et al 2013). Person centred care reminds nurses and care staff that they are caring for the service user, their families and care staff providing the care, this allows the patient power in decision making towards their health and wellbeing. (Pope, 2011)

Communication is one of the basic survival skills of human and also a fundamental part of nursing. Effective communication would help to promote a positive nurse-client relationship which is crucial for the delivery of quality nursing care (Sheppard, 1993; McCabe 2003).

In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic

McCabe C. (2004) Nurse-patient communication: an exploration of patients’ experiences. Journal of Clinical Nursing. 13, 41-49.

An important aspect of nurse practice is communication as it is the process of transferring information, feelings and ideas (RCN, 2015). It also provides knowledge based on identifying behaviour patterns, establish a relationship between nurse and patient and it is also

Therapeutic communication is the basis to maintain a proper nurse patient relationship. Furthermore, understanding that therapeutic communication which is so vital, patient’s literacy level is also crucial in the communication process. Boykins D., 2014 states that “individuals that experience health literacy problems receive less preventative care and have poor understanding of health problems and care”. A nurse assesses each patients’ literacy level upon their first interaction, she also uses therapeutic communication to build a strong nurse patient relationship. Therapeutic communication can be verbal and nonverbal, both equally important to help build a bridge for communication. An example of nonverbal therapeutic communication would be silence; in some cultures, silence is a norm and a way of thinking. With a precise assessment and proper

Therapeutic communication is seen as a complex skill that involves much subtlety and requires a range of different approaches (Jones, 2009). The importance of therapeutic communication and professional relationships with patients as a prime means of attaining healthcare treatment found to be the underlying theme in interpersonal relationships ( Arnold and Boggs, 2011). Therapeutic communication can create a nurse-patient relationship that enhances choice and responsibility, improves patient input and cooperation and thereby maximizes care outcomes (Rosenberg and Gallo-Silver, 2011). By integrating knowledge with compassion, the skill of therapeutic communication is regarded as the nurse’s greatest asset in reducing stresses and establishing a bond (Rosenberg and Gallo-Silver, 2011). Therefore, person-centred communication is regarded as the mandatory fundamentals in health professions (O’Toole, 2012). Attaining person-centred communication is often challenging and it is essentially required in health professions (O’Toole, 2012). One of the important basis for patient-centred communication is the effective listening (O’Toole, 2012). This essay briefly explains the various components of active listening skills that enhance therapeutic communication. Finally this essay concludes with a self-assessment of the current knowledge and skills that the author possess, followed by a development plan that shows the goals and strategies that can be used to improve author’s active

Patient-centred care also referred to as person-centred care. Relates to treating an individual receiving healthcare with dignity and respect also including the patient in all decisions about their health outcome. The principles for patient centred care for all health professionals involves respect for patient’s preferences and values, emotional and physical support, education, continuity, coordination of care, and involvement of family and friends. Many health professionals including general partitioners, pharmacists and resisted nurses, focus on embedding patient-centred communication principles in health practice, which is important as there is a lot of uncertainty with patients. The type of communication approach conveys the effectiveness of

The healthcare industry has intensely advanced throughout the world, in turn changing the principles that incorporate the practice and culture of nursing practice. Altering the model of care to a patient-centered mode signifies an organizational culture shift and requires the participation of executives at the senior level (Cliff, 2012). To practice this care to provide the best care possible, it goes beyond the nurse to all healthcare professionals and senior leadership. The days of patients and nurses following a physician’s order without favor to care has now loaned themselves to more of an interdisciplinary approach to practice. Though, it is encouraged that the patient makes decisions for themselves, after receiving the proper education and information on their condition. Part of the patient-centered care is to be the patients’ advocate, by letting them know you are there for them when they are unable to speak and advocate for themselves and what is in their best interest. That goes in hand with educating them on “self-management of care, health literacy, patient, and family education through nurse-patient communication and interaction (Finkelman & Kenner, 2016, p. 271).”

As a nurse, communication is an essential and important factor to building a therapeutic relationship between a nurse and patient as it is the difference between average and excellent nursing care, as it helps maintain a good quality of life and allows nurses’ and patients to interact and provide comfort when needed. The importance of good communication can become apparent with patients especially when they are in the hospital, as it helps the nurses build a positive relationship with patients and helps overcome barriers including physical, psychological and social. A therapeutic relationship is built on many factors which include both verbal and non-verbal communication which helps maintains the relationship and strengthens it due to the positive impact it has not only on the patient’s experience but also the nurse’s.

A nurse-patient relationship is the basic requirements in all practice settings. Its usage is to manage communication between an organization and a public while maintaining boundaries in the therapeutic relationship. Based on Peplau’s interpersonal theory, communication takes place in a nurse-client relationship where therapeutic process occurs involving complex factors such as environment, attitudes, practices, and beliefs in the dominant culture (seu.edu, 2015). The actions of each person in a nurse-patient relationship is measured on the collaboration of their thoughts, feelings, and experiences. Nurse’s work to attain, maintain, and restore the patient’s health until patient have fulfilled the health care needs. Patient must be guided and provided a well-respected environment until a better health and specific needs are fully considered in the relationship. In this kind of setting, nurse’s must create relationship with patients by communicating receptivity, assimilating the concepts of empathy, trust, genuineness, respect, and confidentiality into their interactions.

This essay explores the idea of Person Centred Care and the significance it has in caring for an older patient. Issues related to patients incapable of taking part in their care will also be discussed. Each and every patient should be treated holistically and individually to their own personal needs as part of any nursing care plan. This essay will show this is especially evident in the person centred approach to caring for the older patient.

In any practice of care, nurses must be able to provide care that is holistic and centred to the individual client. According to the World Health Organisation (WHO), to care for a patient ‘holistically’ is to look beyond their illness or disability and care for them as individuals considering not just physical but also their mental, emotional and spiritual well-being (ref). Whilst, person-centred care is to deliver care moulded to the patients’ personal preferences, treating them with value and respect, ensuring that the care provided is appropriate for their needs (Goodrich and Cornwall, 2008).

Person centred care is defined as health care professionals work together for people who use the health care services. Person centred care also helps to support the patient’s knowledge and also helps the patient to develop an understanding of their health condition and also gives them the confidence to effectively manage and make educated decisions about their own health and also the health care in which they receive. (Health Foundation 2014). This suggests that each individual needs to be treated with the same amount of respect and they also need to be treat equally. Furthermore, the RCN (2015) argue that important principles of Person Centred Care are respect, dignity and compassion. As professional it is important that we have respect for the patient as by doing this it will allow our patients to have respect for us and it will allow them to trust us as to undertake their care, also it will allow us as nurses to develop a threptic relationship with the patient, also the NMC (2015) state that we as professionals need to “treat people with kindness, respect and compassion” by upholding these standards it will allow us as professional to be person centred and also it will allow us to upload the person centred principles of being respectful, having dignity and also it will show us as being compassionate. Firstly within this essay it will include the four example and it will include information on how the four main principles patient centred care and how

Therapeutic Communication has a huge impact on patients, whether, we, as nurses, see it or not. It is very important for a nurse to gain a patient’s trust. Many patients are already filled with sadness, nervousness and unsure thoughts of their current situation. Such thoughts may make a person scared to trust or open up to a nurse or doctor. Developing a close rapport with a patient can help to create a safe, warming environment, resulting in a positive experience throughout their time in the hospital or even nursing home. In “Therapeutic Communication”, Anna Lauria opens saying, “What we say or do not say can influence whether a client is able to quiet his mind, relax his body and initiate a healing response” (Lauria). Being a nurse, we automatically have the opportunity to create a strong influence on patients’ lives during, and even after, their hospital experience.