Data is very important and critical to any organisation, so is in the telecommunication industries. Information that can be easily used must be available so that the decisions makers within an industry can make informed decisions based on visible facts projected by the data available. If this is not the case, decision-making processes can become extremely challenging and, in some cases, impossible. The flow of information within an organization is critical to the success of that organization (Davenport & Prusak, 1998). Organizations struggle in collecting data, retrieving information and making decisions based on the extracted information. A decision making process consists of making judgments based on the qualitative data. There are several different types of systems like Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP), which are being used by organizations to make decision processes. These systems have progressed tremendously in the last few years by making large amounts of information accessible using data marts and data warehouses (Wixom & Watson, 2001). The above mentioned systems and many more that are not mentioned above allow managers to analyse data depending on the business requirements, to make better informed decisions. These systems have made the decision-making processes easy to a certain point, when used properly. If this system are not used effectively, they can prevent optimization of the decision making process. Humans are the once who make decisions in any organisation/industry and not …show more content…
This study also made a comparative analysis of the use of different functionalities offered by a dashboard in three functional areas of the organization. Different departments in an organization use dashboards differently to serve their unique
Informed decision-making is an important aspect for working in the government. According to Milakovich and Gordon, provide some examples of how information technology can be used to assist bureaucrats in decision-making?
Information theory is the modern theory of organization that views organizations as requiring constant input of information in order to continue functioning systemically and productively; assumes that a lack of information will lead to chaos in organizational operations (p.165). Decision making includes making a choice to alter some existing condition, choosing one course of action in preference to others, expending some amount of organizational assets or individual resources to implement the decision, and acting with the expectation of gaining something desirable (p.194). Things that are important to the decision-making process includes increasing potential gains, monitoring the ongoing decisional process, and reducing the resource expenditure, uncertainty, and risk involved in achieving whatever gains are made (p. 195). Through every carefully thought out decision the government makes on behalf of its citizens there are risks involved. A risk involved in routine decision making is that decision makers may fail to perceive a need to reconsider existing policy or program assumptions on which routine decisions are based (p.195).
3. Management information systems - used to collect qualitative as well as quantitative information for decision making within organizations
Dashboard is a data visualization tool that displays the current status of metrics and key performance indicators (KPIs) for an enterprise. Also, dashboard consolidates and arranges numbers, metrics and sometimes performance scorecards on a single screen. They may be tailored for a specific role and display metrics targeted for a single point of view or department. The essential features of a dashboard product include a customizable interface and the ability to pull real-time data from multiple sources. An Executive Dashboard gives a clear picture of the data and the insights visually to the corporate executives.
In my workplace, I often deal with situations were different factors can be considered and every situation is different depending on the customer. I work for a non-profit agency that provides services to customers who are considered unemployed or underemployed. As with any business, each customer has their own separate needs that they come to us for, and what we provide one customer we might not be able to do for another. Each decision that I make requires me to assemble information from two database systems along with what is provided to by the customer and their employment specialist. I assemble all information necessary along with our related policies to make the most informed decision I can. In many situations, when I make a decision
Currently, the dashboards I’ve created have not been successful in their goal because instead of providing actionable insight, they have simply been regurgitation and filtered views of the data. Due to my lack of a full understanding of the data and the business they have not provided the actionable insight, have left the interpretation to the Executives and are siloed to only
One of the biggest lessons I have learned from my time in oncology is that medicine is not practiced in a vacuum. Contrary to popular belief, physicians do not make decisions, especially life changing ones, solely based on the knowledge in their heads. Instead, physicians often take advantage of the wealth of resources that are available to them including health guidelines, treatment protocols, research studies and the opinions of esteemed colleagues. It is the job of the physician to offer the best treatment possible to their patients and this often means leaning on the insights of others to make well-informed decisions. As a medical student, and later in my career as a physician, I will undoubtedly run into situations where I will have to
“Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results.”, by Scott Adams. Can someone get all the truth from one source, how would they know if it’s the truth or just false propaganda. Sometimes, seen on the news, many by reading the new online, but by just looking at that one article, are you getting the complete story of the situation or is it all just made up from someone's opinion? So we check many sources to get all the sides and find out what you believe that is the truth behind what you’re looking at.
Complex issues can gain from disseminated and informed decision making. When patients are included in framing a plan, it increases their satisfaction level and it results in better outcomes, and their doctors are less likely to generate unnecessary tests or referrals. Decision on treatment was perceived as unidirectional. Medicines were prescribed to the patients without educating them what the medicine was for or what were its side effects. Once that was complete, doctor would tell patient to come after certain days. There lacked a proper closing session. Doctor’s non-verbal communication would include smiling, attentive listening, and thorough medical checkup. Only when the patients were seen assertive, doctors would respond to the queries
The premise of each organizational function impacts the environment both internally & externally. That in itself contributes to how organizational advancement will be attained. The systems/ processes create methods which enable each component to take the proper functions to complement each phase within that system. The knowledge based decision making serves as a scenario based test of the organized knowledge model enables decision making to understand the structure of the target problems and identify its basic cause, which facilitates effective decision making (Elsevier, 2004). The knowledge based decision making serves as key components in developing a system that helps provide a quality educated analysis for decision making. Elsevier believes,” much knowledge based decision making focus on identifying, storing, and disseminating process related knowledge in an organized manner. This specific functions allows necessary information to be used in its proper context with specific
In chapter 12, the book offered 7 strategies to improve decision making efforts. These strategies were broken in to two separate groups, the first three are broad sweeping changes, and the last four are techniques to improve decisions we are making. Managers are measured on the decisions that they are making. A good manager will know what it takes to make sound, and reasonable decisions. Decisions define who we are, and they can have profound effects on others, so we must choose wisely when it comes to the final result.
The decision support and intelligent systems that can be used in the company include enterprise-wide systems, knowledge work systems, and intelligent techniques, Great World Enterprises will focus on intelligent techniques for the decision support. It is a database technology that will allow the firm to capture data and analyze the resulting patterns (Aronson, Liang, & Turban, 2005). Data mining will be at the center of the decision support and intelligence systems. It is important to note that data mining is the process used by organizations to sort large data sets so as to identify patterns and determine relationships. The process will begin with the construction of a data warehouse. It is a relational database system that will enable Great World Enterprises to store large quantities of structured and unstructured data. The data warehouse system will include a business intelligence section that will process the stored data to establish patterns and relationships. The analysis will be
Thinking critically and making decisions are important parts of today’s business environment. It is important to understand how the decision making process works and the steps involved. The nine steps of the decision making process are: identifying the problem, defining criteria, setting goals and objectives, evaluating the effect of the problem, identifying the causes of the problem, framing alternatives, evaluating impacts of the alternatives, making the decision, implementing the decision, and measuring the impacts. (Decision, 2007.) By using various methods and tools to assist in making important business decisions an individual can ensure the decisions they make will be as successful as possible. In this paper it
This report will discuss about the approach to rational decision making process. It discusses how an everyday problem faced by management can be tackled by using
A management dashboard developed with the help of SAP shows how smoothly a critical process is running at a certain point in time. Information from the dashboard helps Burtons users identify inconsistencies a problems that should be monitored more closely.