Methods And Techniques For Business Processes

* Total quality management (TQM): This model is concerned with the performance of all processes in an organisation, and the products and services that are the outcomes of those processes. It seeks continuous improvement and will involve everyone in the quest for quality.

Total quality management can be defined as a system of management that is based on the principle that every staff member needs to be committed to maintaining standards of work in every aspect of a company’s operations. This form of management is done in order to make sure that the entire organization can excel as a whole when it comes to the products or services that are important to the customer. Subsequently, this form of management has two fundamental operational goals. These goals are; careful design of the product or service, and ensuring that the organizations systems can produce the design at a consistent rate. What makes these two goals so important is the fact that they cannot be accomplished without the entire organizations unity. Furthermore this is how the term total quality management, was established.

Total Quality Management (TQM) is an organizational approach that seeks to identify and eliminate the root causes of issues that undermine quality whether in a manufacturing or service organization. As stated previously USPS as a product is in a state of decline and must find ways to eliminate barriers to attaining its service commitments.

Total Quality Management (TQM) is a strategic level objective for Riordan Manufacturing. Riordan Manufacturing has practiced employee excellence and customer satisfaction daily, and has inscribed this process in the company’s mission statement. As defined by SEMATECH, “Total Quality Management is a holistic business management methodology that aligns the activities of all employees, in an organization with the common focus of customer satisfaction through the continuous improvement in the quality of all activities, goods and customer service” (Burrill & Ledolter, 1999). Riordan Manufacturing has strived to be the best in the industry for their efficient customer focused processes. Riordan’s high-level service and quality control will build long-term customer relationships by maintaining rigorous quality controls, innovative solutions, responsive business attitude, and reasonable pricing (Riordan Manufacturing).

* Is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100 percent accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.

In terms of organizational change, business process changes is a part of the overall process. It also includes reviewing and modifying management structures. Therefore, it is understandable why the term “organizational change” is often synonymous with the term organizational structure. Moreover, organizations have both a formal or informal structure. In today’s evolving business environment, globalization, technological advances, changing consumer demand, economic conditions and competition are significant drivers that change how businesses operate. Characteristic organizational change can include three main stages: establishing the need for the change, implementation of said change and monitoring the change. Regardless of the scope and impact of the organizational change, the need for formal process changes are key to effective organizational change.

Total Quality Management (TQM) is an improvement tool that is widely used in many companies. It consists of many aspects including Managing people as well as business processes in order to maintain customer satisfaction. With TQM, Businesses starts to do the right thing from the start and to ensure zero error. Therefore, it is important to learn the principle of TQM and how it acts in organizations with its advantages and disadvantages.

In supporting the second objective, the questionnaire on barriers of TQM implementation was conducted. The research findings is taken together the various literatures had been discussed in Chapter 2 on the unfavourable circumstances that become hindrance to the TQM practices that summarised as following:

The fact that globalization has expanded the market for organizations means that TQM is more important than ever before. Customer demands are higher and if a company does not create products and services that meet their expectations they can easily access the same or similar products and services from another company. If managers do not implement TQM into their company procedure then they will fail to meet the high standards of customers all over the world and eventually lose their business. When it comes to implementing TQM, it’s the mangers responsibility to create an environment where people can work together to improve their work processes. If the ownership or senior management does not buy into this concept you will never succeed. Many people in leadership roles are either too set in their ways or closed minded to the necessary change needed to really improve the way things get done. You have to buy into the concept that there is always a better way to do something. By tapping into all the knowledge and experience your employees possess, you develop solutions that not only improve your execution, you provide everyone with a sense of accomplishment.. These "process improvement teams" give employees a chance to help steer the future direction

Total quality management (TQM) is ‘an effective system for integrating the quality development, quality maintenance and quality improvement efforts of the various groups in an organisation so as to enable production and service at the most economical levels, which allows for full customer satisfaction’. TQM was one of the earliest management ‘fashions’ that peaked in the late 1980s and early 1990s. TQM now seems a little dated. Yet this does not mean that the ideas behind TQM are no longer worth studying or that TQM is no longer influential. In fact some of its principles have been ‘absorbed’ into many organisations’ improvement philosophies. Partly this is because TQM was never just about ‘quality management as such’, but it was always about more than simply assuring product or service quality. It would be more

“While Total Quality Management has proven to be an effective process for improving organizational functioning, its value can only be assured through a comprehensive and well thought out implementation process” (Packard, 1995). Implementing TQM requires large scale change. Change can be difficult in a culture where patterns have been ingrained. However, the survival of the company is dependent upon the change. Change is not just focused on the customer but also on the entire culture of the organization, its belief systems and decision making processes. Changes done according to a plan are usually successful.

Total Quality Management – Programs designed to constantly improve the quality of products, services and marketing processes.

TQM is continuously evolving management system consisting of values, methodologies and tools; the objective of which is to increase customer (internal and external) satisfaction with reduced amount of resources (Helisten & Klefsjo, 2000).

Numerous definitions have been given on Total Quality Management (TQM) by quality gurus, practitioners and academician. Besterfield defined TQM as both a philosophy and a set of guiding principles that represents the foundation of a continuously improving organization. It integrates fundamental management techniques, existing improvement efforts and technical tools under a disciplined approach (D.H. Besterfield, 1995). Using a three-word definition, Wilkinson and Wither defines TQM as below

Total quality management is “a management approach of an organization, centered on quality, based on the participation of all of its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and too society” (Wikipedia). This is the definition of total quality management as given by the International Standards Organization, and while the definition provides a vague notion of what total quality management is, it fails to provide any real knowledge of total quality management. Instead, as with many things in life, in order to fully understand what total quality management is, what it’s various facets are, and how it gets implemented, it is necessary to explore first hand how real