Analysis “Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help” (Asnani, MR. 2009). Effective communication plays a big role in healthcare and contributes to the quality of patient care and teamwork. As I had approached to Peter at the nurses’ bay, I had relaxed my posture and sat down at a lower angle and had my arms and legs uncrossed, hoping to feel less intimidating. When I had introduced myself, I had made full eye contact and greeted him with a hand shake. This clearly fulfills the acronym SURETY, a process of reading body language. This consists of – sitting at an angle, uncrossing arms and legs, relaxing, eye contact, touch, and your intuition (Stickley, T. 2011). …show more content…
Non-verbal communication is defined as the aspect of communication that information is exchanged through non-verbal cues. The nurse had showed minimal respect towards Peter and had spoken at a poor tone of voice. The use of facial expressions when interacting with patients is important as it expresses respect, empathy and attention (Mast, MS. 2007). Para-verbal communication refers to messages that are said through tone, pitch, and pace; along with verbal communication, this had assisted in my approach to Peter. In many situations when interacting with patients, it is how the speech is said and not what is said as a sentence can express different meanings depending on the emphasis on the words and tone of voice (Brindley, P. G
Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during
Professional communication as defined by Crisp, Taylor, Douglas & Rebeiro, 2013, p194 includes the spoken and non-verbal forms of communication. When a nurse doesn’t communicate professionally with the patients, patients family and healthcare workers this can have an impact on the patients’ care, the nurses and the health outcomes for the patient (Robinson, F.P, 2010, p206). Unprofessional communication comes in the form of an unfriendly tone of voice, interrupting the patient when they are speaking or asking questions (Kourkouta & Papathanasiou, 2014 p66). Both of these are spoken forms of communication. Nonverbal cues are primarily about facial expressions. Interrupting and speaking
It is important for professionals to be able to make good use of para verbal communication. Para verbal communication Is made of verbal and non verbal communication it reinforces non verbal communication in communicating attitudes feelings and social statuses . It is based upon the aspects of speaking such as tone of voice and volume,
Non-verbal communication consists mainly of the things people do with their body language. There are times where words are expressed and non-verbal communication could help emphasize the message. A few examples of nonverbal communication are hand gestures eye contact, facial expressions as well as tone and volume. I was given this assignment to observe a situation and take note of the nonverbal communication that occurred. I also had to observe whether the non-verbals were able to execute the message and if the behavior was acceptable.
To have quality of care within the health care system, effective communication is needed. Barriers arise when effective communication is not meet, patients with limited English proficiency are at risk for misdiagnosis, poor treatment decisions, trust between provider and patient is not there, and patients to not adhere to treatment plans and follow up if they do not understand what they need to do (Regenstein, Mead, Muessig, & Huang, 2009).
Poor communication puts patients in danger because it can lead to medical errors and adverse events. For example, a medication error can occur if a physician’s orders are not updated in time or if the outgoing nurse does not provide the correct time in which a dose was administered last. Thus it is crucial to communicate any recent treatment that has been implemented. In this way, nurses and physicians can facilitate the prevention of errors. Another consequence of ineffective communication is that it can decrease morale and increase work-related stress among members of the healthcare team. If nurses and physicians are not understanding each other’s actions, conflict ensues. It can cause toxic interpersonal relationships. This, in turn, will affect the level of patient care because it is difficult to focus amidst emotional strain and
As a nurse you are the voice that speaks to everyone, communication is a key aspect of a nurse’s role, this is verbal communication and non-verbal communication that combined together allows a nurse to function.
Communication is so important in a healthcare and social care setting for a number of reasons. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best possible
The two doctors in the clip show a open and positive body language. This shows the patient that they are friendly and encourages the patient to express any worries or feelings.
In a health and social care setting there are two different types of communication and those are verbal communication and non-verbal communication. Verbal communication is the way you talk to someone and non-verbal communication is your body language towards someone.
Communication in nursing is important in patient teaching, patient understanding, and patient care; it is important to have the ability to communicate with the healthcare team, the patient, and the patient’s
Good communication between physician and patient is vital for a patient to make an informed choice regarding their care.
In recent times, in the field of health communication, a shift in beliefs has become apparent. Many feel that the physician-centered approach is no longer the best way to manage the interaction between patients and doctors. A new collaborative approach has been adopted by many. This collaborative approach is more of a partnership between the patient and doctor. More communicating by the patient, and more listening by the doctor. When the doctor and patient speak to one another, they speak to each other as peers sharing ideas,
How we communicate effects everything we do. Whether talking to patients and family members, speaking in a team meeting, or talking with our children’s teacher at a conference, communication is how we learn information, teach information and express our concerns. With this paper I will discuss; the definitions of healthcare communication, the relevancy of effective personal healthcare communication with other healthcare professionals, clients, and patients, the relevancy of effective professional healthcare
Non-verbal communication refers to the communication and interpretation of information by any means other than language. Non-verbal communication includes communication through any behavioral or expressive channel of communication such as facial expression, bodily movements, vocal tone and pitch, and many other channels. Patients are particularly sensitive to nurses’ non-verbal behaviors because they are often nervous and insecure and