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Patient Services Assistant Application Essay

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While completing a dual Master’s of Social Work and Public Health at the University of Michigan, I worked at Michigan Medicine. I learned there that there was more to shaping the patient experience than the clinical aspects of patients’ care. My deep desire to contribute positively to patient relations in a system that shaped the professional I am today is the reason why I enthusiastically submit my application for the Patient Relations Specialist position.

As a former Patient Services Assistant in the operating rooms, I took the time to learn about the resources available to our patients to ensure that their time with us was one in which they felt validated and supported. I was a point person for patients who were scheduled to receive care, …show more content…

• Using information brought forth by patients, their families, staff, volunteers, and HCAHPS data to assist in actively identifying systemic issues to make recommendations to clinical and administrative leaders to allow for continuous improvement.

• Frequently managing projects and deliverables for patient-centered initiatives, including interpretation and translation services.

• Adhering to CMS and/or state guidelines with regard to the documentation and acknowledgement of patient concerns and grievances.

My understanding that every person within a health system can and does shape how patients experience their path to wellness. It is the feedback from the very people we serve that give us the greatest opportunities to learn, grow, and ultimately gain loyalty as a trusted healthcare leader. A listening ear, an open mind, and a keen understanding of how the system works to the benefits of the patients, there are no bounds to my capacity to positively impact how patients experience Michigan Medicine. It would be an honor to support the system that developed me as a professional in its efforts to offer our patients and families and staff/faculty partners diverse perspectives, new ways of learning and doing to improve patients’ experiences. I thank you for your time and consideration

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