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Process Analysis: Geico's Affordable Car Insurance

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Process Description The process that Geico follows for providing affordable car insurance to fulfill a wide range of customer needs is comprised of four core steps. Regardless of which medium of contact a customer uses, Geico will provide answers to an in depth situational analysis questionnaire that gathers data on personal driving and vehicle history. The following step allows customers to specify their individual needs for coverage. These responses are then used to generate a variety of insurance options. Finally, the customer works with an insurance underwriter to revise and then finalize their selection (Lastname, J). The culmination of this process ensures every customer receives their auto insurance at the most reasonable price available, without sacrificing any quality. Process Diagram See Appendix A. Worker Skills Geico’s emphasis on customer satisfaction enables the company to …show more content…

For the leadership programs, analyst, actuary, legal and IT careers, a college degree is required for all applicants. For the sales, customer service, claims and auto damage jobs, Geico is looking for employees who are looking to climb the corporate ladder, but also have good social skills (Employment FAQ’s). Geico also does extensive background checks on all of the potential employees. This is to ensure that Geico is hiring the most qualified employees, who will provide the best service to the customers. Geico strongly believes in giving time off to their employees as well as career development programs, as they are dedicated to lifelong learning and a healthy work/life balance (GEICO Careers). Geico is also making strides to improve the technology aspect of their business. Customers can get a quote and coverage online, making it more accessible to potential

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