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Progressive Auto Insurance

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Summary Buying auto insurance is not something that people look forward to doing. It is not a fun or exciting activity, but rather a serious necessity. The act of shopping for car insurance can be difficult and confusing. Having to compare all the different insurance companies’ quotes and trying to find a plan that works best for you and that you can afford can be frustrating and is usually time consuming. Progressive, a home and auto insurance company set out to humanize insurance and make buying insurance a simpler, more enjoyable process. In 2008 Progressive started a new TV-ad campaign centered around the “Superstore”. Showcased were clean, simple and open market places where people could go buy insurance and get the help they needed from the knowledgeable and helpful staff like Flo. …show more content…

Her comedic and personable character was something that consumers enjoyed and could relate to. The company quickly capitalized on the Flo’s fame and made her the companies spokesperson and used her to connect and interact with the people. After 8 years and over 100 different television ads, Flo is still going strong as the company’s spokesperson. The company has kept her character relevant for so long by constantly adapting the way they market her and the company and by focusing on making her character relatable to the average person. Progressive spends over 500 million dollars yearly on marketing efforts to increase brand recognition and equity and the company’s CEO, Glenn Renwick, has described Flo as ‘essential’ to the company’s efforts. Digital advertisement and social media has been a large part of the company’s marketing strategy and Flo has been a large part of it. With almost 50,00 follows on twitter and over 4.9 million likes on twitter, the character has a significantly audience and therefore has created a channel that the company can use to bring new content to consumers and to interact directly and offer immediate feedback to their wants, needs, questions and

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