Quality Standards Essay

To inform the client of an concerns you may have in regards to what they’re looking to achieve, for

 To ensure that all concerns / complaints are dealt with in accordance with the

It is an opportunity for an employee to respond to any issues discussed and to request any development requests they may have or any suggestions to improve the department or team. It also gives the employee a chance to feedback to the manager any concerns or issues they may have about the way they are being managed.

The quality standards for an organisation set down the ‘rules’ around the products and services the business provides, the suppliers and services they use, how staff are recruited and trained and how customer service is dealt with.

These are the day to day quality standards of the organisation where detailed analysis of quality is measured.

Quality Auditing is a management tool to systematically determine compliance to requirements. Poorly executed audits provide incomplete or inaccurate information upon which to base future decisions. The ISO 9000 and MBNQA standards and criteria are the two most frequently used audit standards in the United States.

To ensure that all concerns / complaints are dealt with in accordance with the procedures.

* Provide operational information to ensure that everyone can do their job as well as possible and to assist in the general running of the organisation

1. To comply with legal requirements and legislations. These for example could be contractual obligations, employee role descriptions and responsibilities, remunerations etc.

Making sure this plan and system is available to all the workers ensuing they take time to read and understand, ask questions and clarify.

• Ensure that an experienced team is selected with more experienced staff allocated to higher risk audits and high risk balances.

• Making sure that processes such as grievances, disciplinary, maternity etc. are performed in the correct manner.

In order to satisfy legal obligations we collect such information as contract arrangements, employees’ duties, payments, working hours, holiday entitlements, bonuses, as well as documents relating to health and safety. It is important for the organization to timely provide accurate and valid data in order to avoid fees or other sanctions for the Inspections that can check any data regarding individual employees.

Performance standards are a very integral part in the underlying business operations of any firm. Competition, particularly from foreign entities is becoming more intense. As such, standards must be created in order for companies to maintain their competitive advantage over their peers in a particular industry. One only needs to look at the auto industry to see how a lack of standards and oversight can be a detriment to business. Many foreign firms, due to competition have entered into the auto market that was once dominated solely

ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)