A cleaning company uses $20 of chemicals, $50 of labor, and $10 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 10%. By what percentage has multifactor productivity fallen? Question 30Answer A. 12.7% B. 6.5% C. 3.9% D. 2.4% E. 5%
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A cleaning company uses $20 of chemicals, $50 of labor, and $10 of misc. expenses for each house it cleans. After some quality complaints, the company has decided to increase its use of chemicals by 10%. By what percentage has multifactor productivity fallen?
Question 30Answer
12.7%
6.5%
3.9%
2.4%
5%
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- NBC is a famous and old steel products manufacturing company. For the last several years, there has been a series of complaints from customers regarding the quality and features of the product; the attitude of the employees of NBC; and the availability of the product. But no one cares about the complaints. If asked, some employees try to say that it is a common nature of the customers and other employees blame each other and other departments for the situation. Revenue of the company has been turning from upward to stiff. With all these, the management is perplexed and looking for a direction to move. How do you assess the situation of the company? Explain the key factors which should be addressed for the improvement of the company. Make a list of the quality indicators which indicate the satisfaction level of the customer; satisfaction level of the employee; and growth of the organization.Which one is NOT an index of Productivity?(A) Man-hour output(B) Productivity ratio(C) TQM(D) Use of Financial RatiosA computer repair shop received several complaints about the length of time required to complete repairs. The management replied by adding 10% to the repair staff. Concerns about repair time fell rapidly, but complaints about repair expense grew dramatically. Surprisingly, when the manager reviewed repair expenses, he discovered that the average cost of repair had actually fallen in comparison to what it was before to the personnel expansion. What are some plausible explanations for the concerns, and what possible responses might the manager consider?
- Critically evaluate the use of a Balanced Scorecard in your organization (or a previous organization you have worked in) Evaluate the challenges of Balanced Scorecard and the challenges to achieving the goals in point 2cQ1) QA: Explain Productivity Growth and give me example and what is the benefits of use productivity in organizations. QB: Distinguish in detail between manufacturing and service and give me example about process in manufacturing and service.Some starters for you! Customers seldom articulate their needs in a proper manner; rather they more than often express their needs (many times, bitch and moan!) in the form of their problems. Below given are a few such statements. Translate the following customer statements about a student book bag into proper ‘needs’ statements: a) “I never use both straps on my knapsack; I just sling it over one shoulder.” b) “See how the leather on the bottom of the bag is all scratched; it’s ugly.” c) “I hate the sound of zipping and unzipping.” d) “There’s nothing worse than a banana that’s been squished by the edge of a text book.” e) “When I’m standing in line at the cashier trying to find my chequebook while balancing my bag on my knee, I feel like a stork.”
- Q1:Explain briefly , how Marketing may affect the quality positively and give an example.Q2. Discuss what happen to the case study business after years of successful operation?87) Which of the following is not one of the strategic measures used in the Balanced Scorecard? a) Compliance perspective b) Customer’s perspective. c) Internal business perspective d) Innovation and leaning perspective
- Balanced Scorecard Maloney Corporation manufactures plastic water bottles. It plans to grow by producing high-quality water bottles at a low cost that are delivered in a timely manner. There are a number of other manufacturers who produce similar water bottles. Maloney believes that continuously improving its manufacturing processes and having satisfied employees are critical to implementing its strategy. Required: a. Please create a vision and mission for Maloneys that makes sense for them . b. Please identify, clearly and in your own words, what the Balanced Scorecard measures and its four perspectives . c. Please identify 3 key performance measure (applicable to Maloney Corporation), as well as their corresponding measures and targets, for each balanced scorecard perspective.Briefly explain two (2) potential pitfalls encountered in the design of performance indicators andmeasurement systems.Productivity and Quality Improvement in Retail Most manufacturers have long adopted quality improvement techniques to reduce or eliminate errors, defects, and waste and speed the flow ofproduct to the consumer. Many retailers are now following the lead. For example, Best Buy wasable to save approximately $20 million through a quality improvement program that streamlinedthe installation of appliances. Target has also adopted quality improvement as a means of reducingwaste and cost in its retail operations.Required How does quality improvement as described above differ from productivity?