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- Consider the order delivery system of Heartha Hardware and Construction Supplies:- Customers (whether by bulk or retail) would line up in a counter where sales representatives will entertain them. It would take about 15 minutes before a customer will be entertained due to the number of customers being served by the sales representative and only about 4 sales representatives are on duty every day.- The sales representative will take down the customer’s order in the order slip with corresponding prices. On some cases, she will ask the person in-charge in the warehouse if the items are available. She then forwards the order slip to the cashier.- The cashier would sum-up again manually the order slip from the sales representative to check the accuracy of the footing of the totals as well as the prices indicated. This would take about 10 minutes, depending on the bulk of the order being placed.- The official receipt will be printed and will be given to the…During the early morning hours, customers arrive at a branch post office at an average rate of 45 per hour (Poisson), while clerks can handle transactions in an average time (exponential) of 4 minutes each. If clerk cost is $30 per hour and customer waiting time represents a "cost" of $20 per hour, how many clerks can be justified on a cost basis? Select one: O a. 3 O b. 6 O c. 4 O d. 5Auto Shoppe is considering the purchase of a new engine computer code reader for $30,000. Auto Shoppe can charge $50 for the service of reading the codes from a single car engine, while the actual cost of the reading would only be $10 per car engine. How many cars would need their engine computer codes read by Auto Shoppe for it to break-even on this purchase? O a. 1000 cars Ob. 210 cars Oc. 160 cars d. 750 cars Oe. 1210 cars
- 18. All airplane passengers at the Lake City Regional Airport must pass through a security screening area before proceeding to the boarding area. The airport has three screening sta- tions available, and the facility manager must decide how many to have open at any par- ticular time. The service rate for processing passengers at each screening station is 3 passengers per minute. On Monday morning the arrival rate is 5.4 passengers per minute. Problems 535 Assume that processing times at each screening station follow an exponential distribution and that arrivals follow a Poisson distribution. a. Suppose two of the three screening stations are open on Monday morning. Compute the operating characteristics for the screening facility. b. Because of space considerations, the facility manager's goal is to limit the average number of passengers waiting in line to 10 or fewer. Will the two-screening-station system be able to meet the manager's goal? C. What is the average time required for a…4. CWD Business systems maintains a successful Telecom sales department for Top up call credit in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone calls to the department are answered automatically by an answering machine and asked to wait. As soon as the clerk is free, the party that has waited the longest is transferred and answered first. Calls come in at a rate of about 15 per hour. The clerk is capable of taking an order in an average of 3 minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential. The clerk is paid $15 per hour, but because of lost goodwill and sales, CWD loses about $30 per hour of customer time spent waiting for the clerk to take an order. Part B CWD is considering adding a second clerk to take calls. The store would pay that person the same $15 per hour. Using appropriate formula for the multiple channel model, answer the following questions: a. What is the probability that no…130) please please help me with this! Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods, about 106 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve, on average, about 162 customers per hour. Use Exhibit 4.6. Furthermore, the owners anticipate that in one year their demand will double as long as they can provide good service to their customers. a. Currently, during these nights, are they in the zone of service, the critical zone, or the zone of nonservice? EXIBIT IS THE PICTURE ADDED O Critical zone O Zone of service O Zone of nonservice b. Next year, after demand doubles, what must the service capacity increase to (at minimum) to stay out of the critical zone?Note:…
- A new customer walks into SLC Barber Shop every 60 minutes on average, with a standard deviation of the interarrival times being 60 minutes. At SLC Barber Shop, the average service time is 30 minutes, with a standard deviation of service times being 45 minutes. 1. What is the utilization of the barber? 2. What is the CVa? 3. What is the CVp?A campus deli serves 300 customers over its busy lunch period from 11:30 a.m. to 1:30p.m. A quick count of the number of customers waiting in line and being served by thesandwich makers shows that an average of 10 customers are in process at any point intime. What is the average amount of time that a customer spends in process?A restaurant mobile app shows the average wait times at each dining establishment that registers for its service, thereby letting would-be diners know when to leave the house, join the waitlist, or make a reservation for next week. This service takes which approach to managing capacity? a. Advertising and promotion b. Adding peripheral goods and/or services c. Providing customers with information d. Varying the price of goods or services
- The following build-up diagram tracks the number of customers for a single-server queueing system (e.g., an ATM machine) from 10:00am to 10:15am on a certain day. The number of customers shown in the chart includes both those in service and waiting in line. Build-up diagram 3 2 1 # of Customers in system (in service + waiting) 0 10:00 10:01 10:02 10:03 10:04 10:07 10:09 We will call the customer who arrived the earliest during this time span the first customer, the customer who arrived the second earliest the second customer, etc.. The service discipline is first-come-first-served (FCFS). According to the diagram, what is the service time of the first customer in minutes?With a 10% availability buffer, a contact centre has been handling 900 consumers per day. Customers have shown dissatisfaction with the amount of time it takes for their call to be replied. How much additional space is needed if the call centre manager wishes to double the capacity cushion?11. Leo manages a receiving station for rice. Farmers deliver their loads of rice from 7 am to 7 pm. Leo can process them at a rate of 4.5 tons an hour, and on a heavy day, a total of 96 tons can be expected. The station has room to hold only 15 tons of rice in inventory prior to processing. Once this space is filled, the farmers’ trucks must wait to dump their contents. What is the throughput (flow) rate after 7 pm (in tons/hr)?