Answered: The quality category of MIPS decreased…

The quality category of MIPS decreased the past two years from 60% down to 45%. The cost category rose from 0% to 15%. What are the implications of this for organizations? Will quality be affected?

Marketing

20th Edition

ISBN:9780357033791

Author:Pride, William M

Publisher:Pride, William M

Chapter13: Services Marketing

Section: Chapter Questions

Problem 5DYMP

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