What is Customer Support Services in functions of marketing? A. The first impressions your produc B. A separate identity C. Support services that a product requires D. Selling price per unit that customers pay
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- Choose a company and describe how a specific issue, policy, or procedure (for example, granting merchandise returns, establishing sales prices) might look if the business is structured as a centralized business.What is customer value? How is customer value related to a cost leadership strategy? To a differentiation strategy? To strategic positioning?Customer relationship management software would be most likely to affect which income statement account? Multiple Choice Cost of Goods Sold Revenues Selling, General, and Administrative Expenses (SG&A) Interest Expense
- compare service concern from merchandising business as a far as the manner of generating income and concernValue chain classifications Match each of the following cost items with the value chain business function where you would expect the cost to be incurred: Business Function Cost Item Answera. Research and development 1. Labor time to repair products under warrantyb. Design 2. TV commercial spotsc. Production 3. Labor costs of fi lling customer ordersd. Marketing 4. Testing of competitor’s producte. Distribution 5. Direct manufacturing labor costsf. Customer service 6. Development of order tracking system forthe Internet7. Printing cost of new product brochures8. Hours spent designing childproof bottles9. Training costs for representatives to staff the customer call center10. Installation of robotics equipment in manufacturing plantIn value chain analysis, what is the activity of arranging the delivery of products to customers called? shipping inbound logistics delivery outbound logistics Intih
- Which of the following activities would use number of customer orders as an activity base? A. Order shipping B. Invoicing & collecting C. Customer return processing D. Both A & BHow are summary statistics regarding sales useful to the marketing department?Keeping in mind the management Accounting control system (MACS) can you relate the customer demand with supplier cost estimation?
- Value chain classifications Match each of the following cost items with the value chain business function where you would expect the cost to be incurred: Cost Item Answer Business Function a. Research and development b. Design c. Production d. Marketing e. Distribution t Customer service 1. Labor time to repair products under warranty 2. TV commercial spots 3. Labor costs of filling customer orders 4. Testing of competitor's product 5. Direct manufacturing labor costs 6. Development of order tracking system for the Internet 7. Printing cost of new product brochures 8. Hours spent designing childproof bottles 9. Training costs for representatives to staff the customer call center 10. Installation of robotics equipment in manufacturing plantWhich objective of cost accounting classifies and analyzes cost date for measuring efficiency? a. Guide to business policy b. Determination of selling price c. Cost control and reduction d. Measuring and improving performanceChoose the most appropriate answer(s): Calculation of product cost, gathering information for planning and analyzing information for decisions making are features of: information accounting cost accounting analyzing accounts marketing costs