You are a HCA working in acute care. Today has been a challenging day for you; you are nearing the end of your shift and are feeling tired and impatient. Before you leave, the team leader asks you to check on Amit Singh. When you enter the client’s room, his daughter starts to complain about the care Mr. Singh has received by you that day. Answer the following. Prepare to share your answers with the class: What important information was provided about the client / situation? What three communications skills were applied and why were they chosen for this client / situation? What did the observer / recorder notice about the communication strategies that were used?
Scenario 2
You are a HCA working in acute care. Today has been a challenging day for you; you are nearing the end of your shift and are feeling tired and impatient. Before you leave, the team leader asks you to check on Amit Singh. When you enter the client’s room, his daughter starts to complain about the care Mr. Singh has received by you that day.
- Answer the following. Prepare to share your answers with the class:
What important information was provided about the client / situation?
What three communications skills were applied and why were they chosen for this client / situation?
What did the observer / recorder notice about the communication strategies that were used?
What worked / didn’t work with the approach that was taken?
Were there any other approaches that could have been used?
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