MKF2111 Sample exam questions (1)

a. A cell phone Company XYZ conducted an online survey that showed that 75 percent of customers put their number-one requirement for a new phone to be increased battery life. Only 22 percent of customers listed color choices as a large concern. Company XYZ currently offers 6 different color choices for its product and has a below-average battery life compared to competition. What should Company XYZ do with these survey results? b. Company ABC recently conducted a survey that showed that 30 percent of customers will only shop there once and never use the company’s products again. What are some general ideas that can help increase customer loyalty? c. Company #alltheshoes would like to find out what, if anything, customers know about its new running shoe, FancyShoe. Design two survey questions to find out the following: 1) Are customers aware of the product? 2) What brand image do customers have of theproduct?

Assume you are the owner of a restaurant. Create a questionnaire showing appropriate options to measure customer satisfaction or customer experience with respect to the restaurant food and service. Keep in mind a suitable flow of questions while creating the questionnaire. The following types of questions can be included in the survey: • Dichotomous (2 options, example Yes/ No) • Single select (select only 1 option) • Multiple choice (example: select all that apply) • Scales (example: Excellent-Average-Poor, Strongly agree-Agree-Neutral-Disagree-Strongly disagree) Criteria Correct flow of questions Appropriate options given along with questions Questions included matches survey objectives Questions’ vocabulary suitable to industry mentioned

Self-Study Problem 17-2 (Algo) Taguchi Quality Loss Function (QLF) [LO 17-4] Marlon Audio Company manufactures video tapes. The desired speed of its model SF2000 is 6 inches per second. Any deviation from this value distorts pitch and tempo, resulting in poor sound quality. The company sets the quality specification to 6 ± 0.29 inch per second because an average customer is likely to complain and return the tape if the speed is off by more than 0.29 inch per second. The cost per return is $40. The repair cost before the tape is shipped, however, is only $2 per tape. Required: 1. Compute L(x) if x is 6.12 inches per second. 2. Estimate the tolerance for the firm to minimize its quality-related cost (loss). (Round your answers to 4 decimal places.) 1. L(x) 2. Tolerance inch

Professor Ahmad of Oasis University gave an engineering case study to his class to analyze and comment. It is a famous case that many universities use in engineering education. Omar, who is a student of Professor Ahmad's class found a website that contains analysis done by many students of Western University. Omar told his close friends Jameel and Khalid what he found. They selected three different analyses. That means each one got a well- written and ready-made answer. Omar directly copied from what he selected. He did not even indicate the website as a source of reference in his submission. Jameel did not directly copy from the one he selected. He rephrased some of the sentences. He also indicated the website as a source of reference in his submission. Although Khalid studied the sample he selected and some others samples available on that website, he wrote the analysis on his own. He also indicated the website as a source of reference. Professor Ahmad's action is academically Select…

Is there any value in having the option of using an FMS?

On February 12 Peg Jones, vice president for operations and maintenance, called into Stephen’s office and asked to study the issue. Specially, Stephen wanted to know whether the average fleet age was correlated to direct airframe maintenance costs, and whether there was a relationship between average fleet age and direct engine maintenance costs. Peg was to report back by February 26 with the answer, along with quantitative and graphical descriptions of the relationship. Peg’s first step was to have her staff construct the average age of Northern and Southeast B727-300 fleets, by quarter, since the introduction of that aircraft to service by each airline in late 1993 and 1994. The average age of each fleet was calculated by first multiplying the total number of calendar days each aircraft had been in service at the pertinent point in time by the average daily utilization of the respective fleet to total fleet hours flown. The total fleet hours was then dividend by the number of…

You have 10 identical cartons each holding 10 water bottles. All bottles weigh 10 oz. each, except for one defective carton in which each of the 10 bottles weighs on 9 oz. only. A scale is available for weighing. (a) Suggest a method for locating the defective carton. *(b) What is the smallest number of times the scale is used that guarantees finding the defective carton? (Hint: You will need to be creative in deciding what to weigh.)

please help with this question using the sensitivity report and explain how you got the answer

Case of Wrong Leg Amputation In one of the most tragic surgical errors, 52-year-old Willie King was supposed to have a diseased leg amputated in 1995. Instead, the surgeon took the wrong one off. As in many wrong site surgerycases, there were a series of mistakes that led to the wrong leg be ing amputated. The incorrect leg was listed in a number of key places including the blackboard in the operating room, the hospital's computer system, and the operating room schedule. The staff had sterilized and prepped the wrong leg for surgery before the surgeon, Dr. Rolando Sanchez, appeared in the operating room. The doctor's defence later was that both legs were unhealthy and would have to be amputated in any event. He was fined $10,000 and received a six-month medical license suspension. The cases against the surgeon and hospital were settled for $1.15 million. A. Define a 'negligent ac t' and state its elements. B. Use of res ipsa loquitur in medical malpractice cases appears to have had the…

Background: Data about the frequency of adverse events related to inappropriate care in hospitals come from studies of medical records as if they represented a true record of adverse events. In a prospective, observational design we analyzed discussion of adverse events during the care of all patients admitted to three units of a large, urban teaching hospital affiliated to a university medical school. Discussion took place during routine clinical meetings. We undertook the study to enhance understanding of the incidence and scope of adverse events as a basis for preventing themMethods: Ethnographers trained in qualitative observational research attended dayshift, weekday, regularly scheduled attending rounds, residents' work rounds, nursing shift changes, case conferences, and other scheduled meetings in three study units as well as various departmental and section meetings. They recorded all adverse events during patient care discussed at these meetings and developed a classification…

Background: Data about the frequency of adverse events related to inappropriate care in hospitals come from studies of medical records as if they represented a true record of adverse events. In a prospective, observational design we analyzed discussion of adverse events during the care of all patients admitted to three units of a large, urban teaching hospital affiliated to a university medical school. Discussion took place during routine clinical meetings. We undertook the study to enhance understanding of the incidence and scope of adverse events as a basis for preventing them Methods: Ethnographers trained in qualitative observational research attended dayshift, weekday, regularly scheduled attending rounds, residents' work rounds, nursing shift changes, case conferences, and other scheduled meetings in three study units as well as various departmental and section meetings. They recorded all adverse events during patient care discussed at these meetings and developed a…

What does it mean to have the option of using an FMS?

Study B: The decoy effect is the phenomenon that an additional but worse option can boost the appeal of an existing option. In order to get workers at food-processing factories in China to comply with hygiene standards (i.e., using hand sanitizer every hour), researchers manipulated whether there were additional options to the standard and convenient spray bottle provided to each employee. Workers in different rooms were randomly assigned to have just the standard spray bottle, or the standard spray bottle and an inconvenient squeeze bottle. Quality control personnel kept track of hand sanitizer use (weighing the bottles before and after each shift) and sanitary condition (sample wipes assessing the number of bacteria on hands). Neither the employees or quality control personnel were aware of the experiment or its hypothesis. The researchers found that when a decoy was present, workers used more sanitizer and were more likely to pass hand sanitary tests. In this example, it was…

Research Title: The Impact of Logistics and Supply Chain Management on Business Performance.   explain the following Validity: Content Validity Construct Validity Criterion-related Validity   Reliability: Internal Consistency Test-Retest Reliability Inter-rater Reliability   Ethical consideration: Informed Consent Confidentiality Data Accuracy and Integrity Minimizing Harm Respect for Participants Beneficence Transparent Reporting Compliance with Ethical Guidelines Debriefing Data Dissemination   Limitation and contribution of the study Limitations: Sampling Constraints Measurement Challenges Temporal Factors Causality and Correlation   Contributions: Insights into Online Education Dynamics Informing Academic Support Services Future Research Pathways Decision-Making for Academic Policies Methodological Contributions

The answers submitted for this question are all incorrect

Q1. Outline underlying reasons for poor quality that may have impacted Airbnb.Q2. Examine to what extent Airbnb has the financial capabilities and competent employees to improve quality. Q3. Make recommendations to Airbnb, to improve the quality of their service by ensuring that your group suggest a suitable total quality management concept.Below are the details of the role and areas that the directors should address during the meeting.

Q3: How would you interpret the given output? Variable Cronbach's Alpha Brand Image Brand Loyalty Brand Awareness Brand Equity Brand Image 0.891 0.879       Brand Loyalty 0.809 0.405 0.949     Brand Awareness 0.836 0.210 0.183 0.878   Brand Equity 0.952 0.145 0.360 0.198 0.872

React to these statements:The customer must have the power to decide if he is willing to pay more for the quality of a product. Therefore, it is reasonable to integrate an acceptable level of quality approach with which the customer can use warranties to repair any product defect. Companies must assume a total quality management approach regardless of the cost of implementation, since a deviation from this approach implies serious damage to the company's reputation.

15. A theory by John Holland shows six basic personal orientations, resulting in the Holland Code, have some proven reliability in determining: O a. job orientation O b. work-related orientation O c. career orientation O d. occupational orientation O e. professional orientation

Within the process in the "monitoring" section, we consider the indicators (choose the correct answer): a. clearly insufficient b. superfluous and interpretable c. the best tool for decision making