a) Explain do you mean by TQM and the benefits of TQM. b) Explain THREE critical barriers of implementation and how you would overcome them? c) Briefly explain how you apply Deming/ PDCA cycle to improve business performance.

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter19: Managing Quality And Performance
Section: Chapter Questions
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a) Explain do you mean by TQM and the benefits of TQM.
b) Explain THREE critical barriers of implementation and how you would overcome them?
c) Briefly explain how you apply Deming/ PDCA cycle to improve business performance.

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