Describing the balanced scorecard and identifying key performance indicators for each perspective Consider the following key performance indicators, and classify each according to the balanced scorecard perspective it addresses. Choose from a financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Number of employee suggestions implemented Revenue growth Number of on-time deliveries Percentage of salesforce with access to real-time inventory levels Customer satisfaction ratings Number of defects found during the manufacturing Number of warranty claims Return on investment Variable cost per unit Percentage of market share Number of hours of employee training Number of new products developed Yield rate (number of units produced per hour) Average repair time Employee satisfaction Number of repeat customers
Describing the balanced scorecard and identifying key performance indicators for each perspective Consider the following key performance indicators, and classify each according to the balanced scorecard perspective it addresses. Choose from a financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Number of employee suggestions implemented Revenue growth Number of on-time deliveries Percentage of salesforce with access to real-time inventory levels Customer satisfaction ratings Number of defects found during the manufacturing Number of warranty claims Return on investment Variable cost per unit Percentage of market share Number of hours of employee training Number of new products developed Yield rate (number of units produced per hour) Average repair time Employee satisfaction Number of repeat customers
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 9EB: Classify each of the following performance measures into the balanced scorecard perspective to which...
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Describing the balanced scorecard and identifying key performance indicators for each perspective
Consider the following key performance indicators, and classify each according to the balanced scorecard perspective it addresses. Choose from a financial perspective, customer perspective, internal business perspective, or learning and growth perspective.
- Number of employee suggestions implemented
- Revenue growth
- Number of on-time deliveries
- Percentage of salesforce with access to real-time inventory levels
- Customer satisfaction ratings
- Number of defects found during the manufacturing
- Number of warranty claims
- Return on investment
- Variable cost per unit
- Percentage of market share
- Number of hours of employee training
- Number of new products developed
- Yield rate (number of units produced per hour)
- Average repair time
- Employee satisfaction
- Number of repeat customers
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