Q: Define reverse channels?
A: Introduction:- This word refers to the backwards movement or procedure through which used items are…
Q: Describe different methods that might be useful forscheduling service operations.
A: We can schedule service operations by taking appointments, reservations, posting schedules and…
Q: Emphasizes the design of service delivery systems with the key points to be followed?
A: The four key elements for successful service delivery system are service culture, service quality,…
Q: Outline the five gaps that can cause problems in service delivery as described in the Gap Model of…
A: Services are intangible offerings of the company that are offered to customers to satisfy their…
Q: Give the classification of services?
A: Any particular action, activity or benefit that is offered by one party to another party and is…
Q: Describe the effect on the service delivery system of customer contact?
A: The service delivery system of customer: Service delivery is that of the contributor to their own…
Q: Explain how you would classify Netflix's service and give two justifications for your classification
A: A business is an entity formed when group of people come together to achieve a certain goal. This…
Q: How does off-peak pricing influence demand for services?
A: It is a pricing technique to influence the customer for the subscription of the product or service…
Q: Explain the service Quality Gap Model?
A: Measuring and improving quality is more difficult for services than for products• Unsatisfactory…
Q: Describe how would a transportation manager monitor the quality of service provided bye the carriers…
A: Through preserving in-transit visibility, the transport manager maintains control over the level of…
Q: Explain the relationship between customer service and channel management? Please answer at your own…
A: Customer satisfaction can be elucidated as the measure of to what extent a product or service…
Q: Describe Overview of Service Design
A: Service design is the process of designing a service experience for a customer. The service designer…
Q: Give some examples of customer-routed services?
A: Customer routed services are described as the services that suits the immediate needs of the…
Q: What is Infrastructure-as-a-Service (IaaS)?
A: Cloud Computing: Cloud computing enables users to access applications from devices anywhere from the…
Q: What is the key implication of the perishability of services for channel design in your own…
A: Perishability of services means that services can’t be stored for selling in the future. They cannot…
Q: How trade-off between cost versus quality of delivery services critical for customer fulfillment and…
A: Trade off means compromising with one aspect to get another. Now cost and quality are always…
Q: List various New methods of service delivery?
A: Service delivery can be referred to as a set of different activities and steps that a service…
Q: How can we use the service delivery system matrix to improve service operations?
A: The service delivery system matrix can improve service operations by analyzing the customer…
Q: What are the strategic implications of intermodal services to managing supply chains?
A: Intermodal networks' strategic consequences for supply chain management The intermodal series is a…
Q: The services offered by a parcel service are: -Branch to branch shipping. -Home delivery service.…
A: Branch transfer is the moving of items from one unit/location to another within the same business…
Q: Name three service companies and describe their servicepackage
A: A service company is those who provide services, not products to their customers for generating…
Q: Give four challenges and suggest solutions for those challenges in natural gas processing plant
A: Although natural gas is cleaner energy source as compared to coal or petroleum, it still emits large…
Q: "Performance measurement for logistics managers is relatively recent. Their focus was previously…
A: Formerly, the logistics manager was responsible for the collection and delivery of merchandise. He…
Q: List the characteristics of well-designed service systems.
A: A service system is a configuration of technology and other networks of the organization. It is done…
Q: Define the term "Software as a Service"
A: Information technology IT made it possible to increase the efficiency of businesses to a new high.…
Q: explain the customer intimacy in supply chain network design and provide original example
A: The answer is as below:
Q: When dealing with a difficult customer, the service provider should
A: A customer can be an individual or a company who buys the products or services of another…
Q: Articulate the concept of Service based on the current crisis that we are facing.
A: The current crisis faced by the economy: It is found that the current crisis faced by the economy is…
Q: The MaskMake Company manufactures a variety of masks for the healthcare professionals around…
A: The company can increase efficiency by ensuring it uses the shortest path. However, several…
Q: Please give Service classification?
A: Services typically refer to procedures rather than tangible goods. The following are some examples…
Q: Taking service operations offline" is an example of
A: Answer is option:
Q: Identify the characteristics of services thatdifferentiate them from goods.
A: Goods and services are the offerings of the businesses to satisfy the needs of the consumers and…
Q: Which software is best for handling recurring billing for courier company.
A: Recurring billing software is invoicing and installment programming explicitly intended to gather on…
Q: Write an essay about CBN Railway Company.
A: The improved monetary status of the railroad has permitted the rail business to offer a more…
Q: Draw a data flow diagram of food panda payment system.
A: An data flow diagram is a graphical perspective on how information is handled in a framework as far…
Q: To improve service delivery government has resorted to a number of public sector reforms. Discuss…
A: There can be some things that can be done to improve service delivery. Those are:
Q: What are the five components associated with the cost ofachieving customer service standards in a…
A: Physical distribution refers to the marketing operations connected to the flow of raw materials from…
Q: What are some methods for increasing the efficiency of service delivery?
A: Providing great customer service is integral to the success of any business, no matter what industry…
Q: SWOT analysis Strength, Weakness, Opportunity and Weakness for any transporting or logistic company…
A: Agility Logistics is a Middle Eastern-based corporation that primarily operates in two sectors:…
Q: What exactly is meant by the term "Infrastructure as a Service"?
A: Infrastructure as a service refers to the type of cloud computing service which offers essential…
Explain the service delivery system matrix?
Step by step
Solved in 2 steps
- Organize a variety of service offerings into the service delivery system matrix?Explain any THREE (3) points that management should be aware of when designing a service and delivery activity with appropriate examples.Explain the concept of service discovery and its importance in a service-oriented system.