f CEO Munoz and Mr. Dao are negotiating a settlement for the incident, Munoz can respond to what Mr. Dao is saying by nodding his head or saying things like “I see” or “sure.” What would this portray? Multiple Choice   Role reversal   Active listening   Passive listening   Acknowledgement

Management, Loose-Leaf Version
13th Edition
ISBN:9781305969308
Author:Richard L. Daft
Publisher:Richard L. Daft
Chapter17: Managing Communication
Section: Chapter Questions
Problem 6EE
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f CEO Munoz and Mr. Dao are negotiating a settlement for the incident, Munoz can respond to what Mr. Dao is saying by nodding his head or saying things like “I see” or “sure.” What would this portray?

Multiple Choice
  •  
    Role reversal
  •  
    Active listening
  •  
    Passive listening
  •  
    Acknowledgement
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