If CEO Munoz and Mr. Dao are negotiating a settlement for the incident, Munoz can listen to what Dao has to say and paraphrase his words in Munoz’s own language. This is an integral part of ______. Multiple Choice active listening acknowledgement role reversal passive listening

If CEO Munoz and Mr. Dao are negotiating a settlement for the incident, Munoz can listen to what Dao has to say and paraphrase his words in Munoz’s own language. This is an integral part of ______. Multiple Choice active listening acknowledgement role reversal passive listening

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter13: Managing Communication

Section: Chapter Questions

Problem 4GL

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Concept explainers

Communication Ethics in Business

Communication ethics can be defined simply as the inclusion of ethics in communication. Ethics are moral principles that govern a person's behavior and conduct. Therefore, ethics in communication or communication ethics are the moral principles that govern a person’s conduct.

Question

If CEO Munoz and Mr. Dao are negotiating a settlement for the incident, Munoz can listen to what Dao has to say and paraphrase his words in Munoz’s own language. This is an integral part of ______.

Multiple Choice

active listening
acknowledgement
role reversal
passive listening

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