:Kennametal CIO complains that they “paid maintenance for nothing.” Who do you think is responsible for that state of affairs at Kennametal? The ERP vendor or the company itself? or Both? Justify your answer

Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
ChapterC: Cases
Section: Chapter Questions
Problem 5.1SA
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Question:Kennametal CIO complains that they “paid maintenance for nothing.” Who do you think is responsible for that state of affairs at Kennametal? The ERP vendor or the company itself? or Both? Justify your answer.

 

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