Max has identified the need to make changes in the efficiency of his customer service department. In general, he will make changes in which three of the following categories? A) environment, technology, and peopleB) structure, technology, and people C) mission, structure, and peopleD) mission, environment, and process

Max has identified the need to make changes in the efficiency of his customer service department. In general, he will make changes in which three of the following categories? A) environment, technology, and peopleB) structure, technology, and people C) mission, structure, and peopleD) mission, environment, and process

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter7: Planning And Goal Setting

Section: Chapter Questions

Problem 1ED: When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so...

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When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.
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Log in to the site AClasses A https://docs.google.com/forms/d/e/1FAlpQLSeEKUjfCSyselenY4sxAC Adham, the head of human resources unit at XYZ School, has recently asked the mathematics coordinator to attend one of the mathernatics instructors' classes and evaluate her performance based on the following criteria: teaching skills, classroom management, knowledge in the material delivered, & communication skills. In this scenario, the performance management function is basically practiced by a(n) Outsourced HR expert Professional employer organization Line manager HR professional Recruiters who go to marathons or bike races that are attended by individuals the company is seeking are participating in Event recruiting Open houses Job posting Job fairs
Great Valley Income TaxAdvice GV is a small accounting firm supporting wealthy individuals in their preparation of annual income tax statements. Every December, GV sends out a short survey to their customers,asking for the information required for preparing the tax statements. Based on 50 years ofexperience, GV categorizes their cases into the followinggroups: • Group 1 (new customers, easy): 15 percent ofcases • Group 2 (new customers, complex): 5 percent of cases • Group 3 (repeat customers, easy): 50 percent ofcases • Group 4 (repeat customers, complex): 30 percent ofcases Here, “easy” versus “complex” refers to the complexity of the customer’s earning situation. In order to prepare the income tax statement, GV needs to complete the followingset of activities. Processing times (and even which activities need to be carried out) depend on which group a tax statement falls into. All of the following processing times areexpressed in minutes per income tax statement. Group…
Let’s assume you are the new full-time manager that the school has hired to take over running the wellness center and create 2 new programs to bring in more students/faculty to use the facilities. You’ve been given permission and budget to hire 2 assistant managers, 1 personal trainer, 2 employees (desk attendant/operations/floor coverage for safety) and 2 student workers (desk/attendant/operations). You need to create a proposal to give to the school on ways to improve the wellness center. Job Descriptions: Manager Qualifications Certifications if any Responsibilities Position Requirements Job Summary Assistant Manager Qualifications Certifications if any Responsibilities Position Requirements Job Summary Personal Trainer Qualifications Certifications if any Responsibilities Position Requirements Job Summary Employee Qualifications Certifications if any Responsibilities Position Requirements Job Summary Student Worker Qualifications Certifications if any…