Question: Marketing is managing profitable customer relationships. The aim of marketing is to create value for customers and to capture value from customers in return - a mutually rewarding exchange. Describe the major trends and external forces that are changing the marketing landscape in this age of customer relationships. Guidelines 1. Word limit: 800 words

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
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Question:
Marketing is managing profitable customer relationships. The aim of marketing is to create value for
customers and to capture value from customers in return - a mutually rewarding exchange. Describe the
major trends and external forces that are changing the marketing landscape in this age of customer
relationships.
Guidelines
1.
Word limit: 800 words
Transcribed Image Text:Question: Marketing is managing profitable customer relationships. The aim of marketing is to create value for customers and to capture value from customers in return - a mutually rewarding exchange. Describe the major trends and external forces that are changing the marketing landscape in this age of customer relationships. Guidelines 1. Word limit: 800 words
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