What sort of demand management techniques would an exclusive restaurant use when demand exceeds its capacity? What about McDonald’s? Do you think customer service has improved over the years for McDonald’s?
What sort of demand management techniques would an exclusive restaurant use when demand exceeds its capacity? What about McDonald’s? Do you think customer service has improved over the years for McDonald’s?
Chapter13: Services Marketing
Section13.2: American Express Delivers Service With Calls, Tweets, And Apps
Problem 2C
Related questions
Question
What sort of demand management techniques would an exclusive restaurant use when demand exceeds its capacity? What about McDonald’s? Do you think customer service has improved over the years for McDonald’s?
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
This is a popular solution!
Trending now
This is a popular solution!
Step by step
Solved in 2 steps
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Recommended textbooks for you