Your team has just finished a project within scope, on budget and as scheduled. The final product was handed over to the customer however the customer has expressed dissatisfaction with the final product/output. What is the most likely cause of the customer's dissatisfaction?  Select one: a.A failure of the project team to satisfactorily implement robust quality management processes throughout the project life cycle   b.It is a simple case where the customer is being unnecessarily difficult and inherently hard to satisfy, after all, the project was completed on time, within budget and scope.   c.A failure of the project team to satisfactorily balance the constraints of cost, time and schedule throughout the project life cycled. d. A failure of the project team to satisfactorily manage project stakeholders throughout the duration of the project

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
icon
Related questions
Question

Your team has just finished a project within scope, on budget and as scheduled. The final product was handed over to the customer however the customer has expressed dissatisfaction with the final product/output. What is the most likely cause of the customer's dissatisfaction? 

Select one:
a.A failure of the project team to satisfactorily implement robust quality management processes throughout the project life cycle
 
b.It is a simple case where the customer is being unnecessarily difficult and inherently hard to satisfy, after all, the project was completed on time, within budget and scope.
 
c.A failure of the project team to satisfactorily balance the constraints of cost, time and schedule throughout the project life cycled.

d. A failure of the project team to satisfactorily manage project stakeholders throughout the duration of the project

Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 2 steps

Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Principles Of Marketing
Principles Of Marketing
Marketing
ISBN:
9780134492513
Author:
Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:
Pearson Higher Education,
Marketing
Marketing
Marketing
ISBN:
9781259924040
Author:
Roger A. Kerin, Steven W. Hartley
Publisher:
McGraw-Hill Education
Foundations of Business (MindTap Course List)
Foundations of Business (MindTap Course List)
Marketing
ISBN:
9781337386920
Author:
William M. Pride, Robert J. Hughes, Jack R. Kapoor
Publisher:
Cengage Learning
Marketing: An Introduction (13th Edition)
Marketing: An Introduction (13th Edition)
Marketing
ISBN:
9780134149530
Author:
Gary Armstrong, Philip Kotler
Publisher:
PEARSON
MKTG 12:STUDENT ED.-TEXT
MKTG 12:STUDENT ED.-TEXT
Marketing
ISBN:
9781337407595
Author:
Lamb
Publisher:
Cengage
Contemporary Marketing
Contemporary Marketing
Marketing
ISBN:
9780357033777
Author:
Louis E. Boone, David L. Kurtz
Publisher:
Cengage Learning