If the employees will find quantitative or anecdotes evidence more compelling. Introduction: Participative control approach allows the manager and employees to work at par and participating in management decisions. Managers follow several methods of communication with employees. In the case of Participative control approach, the managers need to involve employees in their decision making; hence they need to provide evidence for the problems raised.

Question

Of the two types of customer expectations, performance expectations fluctuate the most. Describe situations that might cause expectations to increase, thereby narrowing the width of the zone of tolerance for customers. What recommendations do you provide for the organization in these situations to better enable the organization to achieve its satisfaction targets?

Answer 1

Question

Chapter 15, Problem 2DQ

Summary Introduction

To determine:

If the employees will find quantitative or anecdotes evidence more compelling.

Introduction:

Participative control approach allows the manager and employees to work at par and participating in management decisions. Managers follow several methods of communication with employees. In the case of Participative control approach, the managers need to involve employees in their decision making; hence they need to provide evidence for the problems raised.

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