Interpretation:The advantages and disadvantages of having cartoon characters that could talk in the much known theme parks from a standpoint of service-design.
Concept Introduction:The world famous theme parks operated by the company that created many of the popular cartoon characters of all time is now underway in giving some of the cartoon characters the ability to speak. Earlier, it was just a meet-and-greet experience that the customers received. This was due to the belief of the management that the service encounter would be difficult to manage if all characters had the ability to talk with visitors. Nevertheless, experiments are being carried out with the use of three main characters as to how it would be, if they were able to talk with the visitors, making their theme park experience a comprehensive one.
Trending nowThis is a popular solution!
- Explain 1-2 sentences Operating Risk Process Stoppage Health and Safety After Sales Service Failure Environmental Technological Obsolescence Integrityarrow_forwardKindly answer the question no 1arrow_forwardWhat are the most important features that would influence a customer to buy a smartphone?arrow_forward
- Explain the service encounter triad? (Word limit 400-500 words)arrow_forwardPlease answer attached question and it's sub-part question. Thanksarrow_forwardPlease answer honestly and using your own sentences. List of weakness and recommendation of the purchase cycle system in company of Wine Talk Sdn Bhd malaysia .arrow_forward
- Identify the wrong statement in the following options. Standards create confidence to manufacturers and users O Standards provide communication losses Standards protect the consumer interests O Standards provide economic production methodsarrow_forwardPlease view the attached image and answer the first multiple choice questionarrow_forwardgiven that Ticketmaster frequently encounters complaints from customers for ticketmaster because of a communication gap between them and the service department ( no empathy to the consumer) can you give a recommendation of CRM-driven solution to address the communication gap at Ticketmaster , as well as the implementation of this recommendationarrow_forward
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.