A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 6, Problem 16TC
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Given:
A new scanner
A USB port
A Windows system
To find: The output for the first time when the scanner connects to the USB port of the system...
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Your friend, Thomas, has upgraded his Windows 8.1 desktop to Windows 10. After the installation, he discovers his media card reader does not work. He calls you on the phone and asks you what to do. Do the following to plan your troubleshooting approach:
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List the steps you would take if you were sitting at the computer solving the problem.
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Chapter 6 Solutions
A+ Guide To It Technical Support
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- A port that fits the request does not exist. Your aunt and uncle purchased you a lovely new computer display because they wanted to give you something pleasant for Christmas. When you try to plug the monitor in, it turns out that none of the ports on the back of your computer can fit the connector that is on the other end of the monitor's cord. What are the steps that will be considered after that?arrow_forwardNew computer monitor from uncle. You find that none of your computer's rear ports will accept the monitor's connection. Next?arrow_forwardWhat are the basic actions you need to do to get the computer to start looking for operating system boot files on the CD-ROM before scanning the hard drive?arrow_forward
- What key do you press at startup to load the system in Safe Mode?arrow_forwardHands-On Project 4-7 Upgrade Laptop Memory A friend has a Lenovo ThinkPad X200 laptop and is looking for ways to improve its performance. He’s cleaned up the hard drive and is now considering the possibility of upgrading memory. Windows reports the system has 2 GB of RAM. He opens the cover on the bottom of the case and discovers that both SO-DIMM slots are filled. How much will the upgrade cost to bring total RAM in the system to 4 GB? Print the webpage to support your answer. What type and speed of SO-DIMMs does this laptop use?arrow_forwardA blue screen error halts the system while it is booting, and the booting starts over in an endless loop of restarts. How can you solve this problem using the Advanced Boot Options screen?arrow_forward
- A user complains to you that her system hangs for no known reason. After asking her a few questions, you identify these symptoms: The system hangs after about 15–20 minutes of operation. When the system hangs, it doesn’t matter what application is open or how many applications are open. When the system hangs, it appears as though power is turned off: There are no lights, spinning drives, or other evidence of power. You suspect overheating might be the problem. To test your theory, you decide to do the following: You want to verify that the user has not overclocked the system. How do you do that? You decide to check for overheating by examining the temperature of the system immediately after the system is powered up and then again immediately after the system hangs. Describe the steps you take to do this. After doing the first two steps, you decide overheating is the cause of the problem. What are four things you can do to fix the problem? Reply with well thought out…arrow_forwardYour aunt and uncle gave you a new computer screen. You try to connect it into your computer, but none of its rear ports match the monitor's end port. What's next?arrow_forwardAs soon as you turn on your computer, the whirring sound of its internal fans greets you. This noise will continue to play as long as your computer is on. unit. However, when you turned on the computer, you noticed that the volume wasn't as loud as it had been before. This change was advantageous. In addition, the fan at the back of the system unit wasn't functioning properly. What steps will you take next, exactly?arrow_forward
- If you still cannot print, reboot the computer. Try deleting the printer and then reinstalling it.arrow_forwardHow do you alter the BIOS settings so that the machine loads Windows from the CD-ROM rather than the hard drive?arrow_forwardWhat type of hardware devices use DMA channels to communicate directly with RAM? When is manual configuration of a device necessary? What system rights are required to install devices? What is the function of the driver? What is the importance of driver signing? What should you be aware of when using a driver that is not signed? How do you safely remove a hot swappable component? How do you verify that a device is compatible with the version of Windows you are running before you purchase it? Where is the best place to obtain the most up-to-date version of a driver for a Windows system? Mac OS system? Linux system?arrow_forward
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