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Service Request Sr-Rm-012 Paper and Presentation

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Service Request SR-rm-012 Paper and Presentation BS310 July 16, 2012 Service Request SR-rm-012 Paper and Presentation Riordan Manufacturing is a global plastic manufacturing company, employing 550 people. Riordan’s main headquarters in San Jose, California, along with three other plants located at Albany, Georgia, Pontiac, Michigan, and Hangzhou China. Riordan Manufacturing is a Fortune 1000 enterprise, which requires a large information technology Department (IT) with experts in many areas of IT. Riordan uses technology in their individual departments to communicate and allow the departments to work together as much as possible. However, there is room for improvements. To fully understand Riordan’s IT infrastructure, their …show more content…

Bottlenecks occur when there is a point in the system of production that slows other parts of the system which preceded it. They can be caused by poorly trained employees, outdated technology, as well as other problems including networking issues. (Wallace, 2012). Some locations have an absence of particular systems, and sub-systems; even though all of the prior systems mentioned earlier interact within separate individual networks, and is able to be gauged to each separate company. Michigan, Georgia, and China’s locations have connections to the corporate office in San Jose, California, and each system can be identified even further by looking at all sub-systems that are regularly used for the day-to -day business activities. Systems located in each facility are the MRP and ERP systems and both run off of a UNIX system. The Hangzhou, China location; has only one department that would use the Quality Insurance system (QA), along with the MFG and MTLS systems, each location as the Exchange Server for easy access to data throughout the company. A description of each business system and subsystem Each entity within Riordan Manufacturing has its own finance and accounting systems that provide input with the intent to consolidate at the corporate office in San Jose, California. Each branch of finance and accounting has a general ledger, accounts payable, accounts receivable, order

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