Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
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Chapter 1, Problem 4CQ
Summary Introduction
To determine: Whether the given statement is true or false.
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A competitive advantage can be realized if an organization can achieve effective integration of its various business processes. True or False?
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There are two competing alternatives in your textile business. A-type Tufting
Machine costs $10,000 and B-Type Tufting Machine costs $10,000. A-type Tufting
Machine can result in $7.000 labour savings in the first two years and $10.000 in
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a) Between $6.480 and $6,700
O b) Between $5.480 and $5,700
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Rollin King and Herb Kelleher started Southwest Airlines in 1971 with this idea: if they could take airline passengers where they want to go, on time, at the lowest possible price, and have a good time while doing it, people would love to fly their airline. The result? No other airline in the industry's history has enjoyed the customer loyalty and extended profitability for which Southwest is now famous. The company now flies more than 3,400 times each day to over 64 destinations across the United States
There's more to the story, however, than making promises and hoping to fulfill them. A large part of Southwest Airlines' success lies in its ability to plan long-term capacity to better match demand, as also improving the utilization of its fleet by turning around an aircraft at the gate faster than its competitors. Capacity at Southwest is measured in seat miles, and even a single minute reduction in aircraft turnaround time system wide means addi tional seat-miles being added to…
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- A ratio obtained by dividing output by input is?arrow_forwardSelect one (1) example of (SDA)and state briefly and clearly how it is used can be employed in a practical business scenarioarrow_forwardIdentify the front office and back office services for the following organizations. Could these services be improved by increasing or decreasing the degree of customer contact? By separating low- and high-contact services?a. Hospitalb. Trucking firmc. Grocery stored. Appliance repair firmarrow_forward
- An 8-hour shift at maximum production yields 8,000 units at your factory. Increasing sales and marketing will necessitate more manufacturing capacity because of increasing consumer demand. There is a lot depending on your decision as the plant manager about you doing overtime or adding an additional 8-hour shift. How many more goods of demand, above the 8,000 current productions, are required to make the 2nd shift cost worth it? Answer the following questions based on the information presented: A)There should always be 100 employees working in the factory. B)You pay each of your employees an hourly wage of $20. C)There is a 150 percent increase in overtime compensation. Please answer in detail and round your answer to the next solid number.arrow_forwardIn which company randstad is more present as a temporary work service in the automotive sector in Germany ? In which company Adecco is more present as a temporary work service in the automotive sector in Germany ? In which company Manpower is more present as a temporary work service in the automotive sector in Germany ?arrow_forwardBecause significant increases in operational efficiency can decrease costs, it is likely to be a source of a sustainable competitive advantage. True Falsearrow_forward
- A business model enables the analysis of future scenarios. Select one: O True Falsearrow_forwardIt is true that organizations can attain remarkably profit by raising the level of customer satisfaction by reducing the prices or raising their services Select one: True Falsearrow_forwardSuppose that you hear two people arguing about energy. One says that we are running out of energy. The other counters that we are running out of cheap energy. Explain which person is correct and why.arrow_forward
- Efficient operations is said to border around the effectiveness of four major decision areas, namelyprocess, capacity, quality and inventory. Your company which has a normal operating capacity of1,000,000 units of its products per a four week month, five days a week and a working shift of eight (8)hours a day has landed a lucrative one-off order for the manufacture of additional 1,000,000 units of itsproducts to be delivered over two months.As the operations manager, you have been tasked to;Explain the measures you can take as the operations manager to temporarily manage your operationalcapacity to meet this one off short term contract.arrow_forwardDescribe an incident in your work history where it was found out that someone was stealing from the company, what the consequences were, and how the operation's managers or owners worked (or failed) to solve the problem. Let's limit the discussion to the revenue side of things: food given away, payments not being received or deposited properly, customers defrauding the company or the company defrauding the customer are all in bounds, but we can leave out cooks or brewers stealing food or supplies on the other side of the pass.arrow_forwardWhen an operation improves its efficiency, its revenue will always stay constant, whileits costs will go down. True or false?a. Trueb. Falsearrow_forward
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