Which of the following statements is false?
A. The four dimensions of performance that are considered in a balanced scorecard are financial, customer, internal process, and learning and growth
B. A balanced scorecard will include qualitative and quantitative measures.
C. Stakeholders cannot include stockholders.
D. A balanced scorecard is the compatibility between personal goals and the goals of the organization.
Trending nowThis is a popular solution!
Chapter 12 Solutions
Principles of Accounting Volume 2
Additional Business Textbook Solutions
Horngren's Financial & Managerial Accounting, The Financial Chapters (6th Edition)
Construction Accounting And Financial Management (4th Edition)
Managerial Accounting (5th Edition)
Financial Accounting (12th Edition) (What's New in Accounting)
Horngren's Cost Accounting: A Managerial Emphasis (16th Edition)
Financial Accounting, Student Value Edition (5th Edition)
- Which of the following is not an objective used in the balanced scorecard approach? Customer Financial Vendor Learning and growtharrow_forwardWhich of the following statements best describes the performance elements found on most balanced scorecards? a. The balanced scorecard contains neither financial nor nonfinancial performance measures. b. The balance scorecard contains nonfinancial but not financial performance measures. c. The balanced scorecard contains financial but not nonfinancial performance measures. d. The balanced scorecards contains both financial and nonfinancial performance measures.arrow_forwardComponents of the organization that are demotivating for purposes of performance management are known as ______. A. business goals B. strategic plans C. uncontrollable factors D. incentivesarrow_forward
- Which of the following does not describe a management control system? A. establishes a companys strategic goals B. implements a companys strategic goals C. monitors a companys strategic goals D. a system that only measures profitabilityarrow_forwardWhich of the following statements regarding the balanced scorecard is not correct?a. It seeks to address the problems associated with traditional financial measures used to assess performance.b. The notion of value chain analysis plays a major role in the drawing up of a balanced scorecard.c. It relies on the perception of the users with regard to service provided.d. It is directly derived from scientific management theories.arrow_forwardWhich of the following is not represented in the balancedscorecard?a. A learning and growth perspective.b. The internal business process perspective.c. The government’s perspective.d. The customers’ perspective.e. The financial perspective.arrow_forward
- Which of the following statements regarding strategic objectives in the balanced scorecard is false? a.Each strategic objective is a subcomponent of the company's mission statement. b.Strategic objectives are the same as the overall mission statement of the company. c.Each of the four performance perspectives in the balanced scorecard should be linked to at least one strategic objective. d.Strategic objectives define the purpose of an action taken within a company.arrow_forwardWhich of the following statements is true? 1. Financial measures such as ROI are generally better than nonfinancial measures of key success drivers such as customer satisfaction as lead indicators of future financial performance. II. The performance measures on a balanced scorecard tend to fall into four groups: financial measures, customer measures, internal business process measures, and learning and growth measures. III. Financial measures such as ROI and residual income as well as operating measures may be included in a balanced scorecard. Multiple Choice Both statements II and Ill are true. None of the statements are true. Both statements I and Ill are true. All of the statements are true. planningarrow_forwardBoth financial and nonfinancial performance measures are key inputs when evaluating the performance of managers. a. true b. falsearrow_forward
- Which of the following statements about performance targets is true? a.Performance targets have nothing to do with performance metrics. b.Performance targets are the same thing as strategic initiatives. c.Performance targets are the same thing as performance metrics. d.Performance targets are levels of improvement that management wants to achieve for performance metrics.arrow_forwardProfitability, customer satisfaction, or employee satisfaction are examples of: a. Association b. Data Exploration c. Cause-and-effect d. None of the abovearrow_forwardBalanced scorecards use both financial and nonfinancial measures to evaluate employees. The four categories of a balanced scorecard are financial perspective, internal business perspective, customer perspective, and learning and growth perspective. Are the above statements True / False? If the above statements are true then what are: the financial perspective the internal business perspective the customer perspective the learning and growth perspectivearrow_forward
- Principles of Accounting Volume 2AccountingISBN:9781947172609Author:OpenStaxPublisher:OpenStax CollegeManagerial AccountingAccountingISBN:9781337912020Author:Carl Warren, Ph.d. Cma William B. TaylerPublisher:South-Western College PubCornerstones of Cost Management (Cornerstones Ser...AccountingISBN:9781305970663Author:Don R. Hansen, Maryanne M. MowenPublisher:Cengage Learning