preview

Webvan Case

Better Essays

Webvan: Groceries on the Internet E-commerce MGNT 671 February 22, 2000 Ben Neely Brad Smith Sharon Winemiller Background and Problem Statement – Webvan was started in 1996 by Louis Borders and was established to sell groceries over the World Wide Web. George Shaheen resigned as CEO of Anderson Consulting to take advantage of the opportunity to become CEO of Webvan. Webvan, which originated as an online grocery service, delivers food (including its BestYet label, a co-brand with food distributor Fleming Companies) and non-prescription drugs to their customers ' doors. Webvan’s vision was to provide grocery-shopping solutions that would save consumers both time and effort, without sacrificing the quality, selection, …show more content…

The barriers to entry and exit are small if a company wants to create an online presence. This indicates that there is a large threat of possible new entrants. Brick-and mortar organizations have very low risk in creating an e-commerce location for their goods. • Buyers’ bargaining power – The bargaining power of the buyers do exist. Buyers demand comparable prices to the brick-and-mortar grocers as well as satisfactory customer and delivery services. If the prices and customer service requirements are not met, buyers will not visit the site. • Sellers’ bargaining power – The sellers do not have a great deal of bargaining power. Manufacturers will not gain an advantage by trying to force the company to change their practices. There are many food products that could replace the orders for the manufacturers. It is more advantageous for them to hold onto their “shelf space” with Webvan so that their product is available. From the above competitive forces analysis, Webvan’s competitive position is favorable. This indicates that the firm has exploitable strength and a more than average opportunity to improve its position. Webvan does not have total control over their pricing and operational practices, but they are not yet in a heavy competitive race for market share and customer presence. The company has flexibility on how it operates

Get Access