. What might be done to determine whether there is a better scheduling style to fit the current demands? 2. What happens when professional staff, providers, and patients view this medical facility as “too busy”? 3. What are some solutions that you can identify?
nancy McFarland, RMA (AMt), is a clinical medical assistant at Inner City Health Care. In the past 3 weeks, nancy has been doing phone screening, primarily because the clinic has been so busy and the providers believe screening calls will help. In fact, nancy discovered that the administrative medical assistant is screening quite well, but that there does not seem to be sufficient appointment slots to meet the patient demand. CAse sTuDy Review 1. What might be done to determine whether there is a better scheduling style to fit the current demands? 2. What happens when professional staff, providers, and patients view this medical facility as “too busy”? 3. What are some solutions that you can identify?
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