Question 3: The SCO Hotel provides room service for its guests. The process for room service beginswith a room service Manager who takes orders by phone at an average of 3 minutes per order. TheManger then sends the order to the kitchen, where it takes a Cook an average of 16 minutes to preparethe food for each order; and there are four Cooks in the kitchen. The room service manager also sendsthe beverage included in the order to the bar at the same time the order is sent to the kitchen. It takes 3minutes for a Bartender to fill the order; and there is only one Bartender. When the kitchen and barorders are both ready. A waiter takes them to the room and bills the guest. There are six waiters toprovide the service, and each order takes 20 minutes for a waiter to complete.a. What is the capacity of the process, and what is the bottleneck?b.What is the throughput time of a typical order?c. Assume that an average of 10 room service orders are placed every hour. How many orders arethere in the system on average?

Given- No. of waiters = 6No. of bartender = 1No. of cooks= 4

Answered: Question 3: The SCO Hotel provides room…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section12.5: Analytic Steady-state Queueing Models

Problem 30P

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