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- Which of the following statements are correct about services and service design? Select ALL which are true. 1) Services can be more easily automated and transported than products. ) 2) The service delivery system should be designed primarily around the employees in the system. ) 3) Low-contact services can usually be made more efficient than high-contact services. 4) A service is produced and consumed simultaneously (at the same time).Explain the following with example. If diagram required mention it for better understanding Earned Value Management Accounting vs ControllingWhich statement is true? A. In the Service (Productt) Processs matrix, the degree of labor intensity refers to the ratio of labor cost to total cost. B. In the Service (Productt) Processs matrix, capital intensive services such as airlines and hospitals are grouped under the service category Masss Service. C. In the Service (Productt) Processs matrix, volume refers to the volume of business generated from new customers in the previous month. D. The Service (Productt) Processs matrix offers no place for large, capital-intensive businesses with 24/7, continuous production.
- 14. The starting point for development of an MIS is; a. purchase of a mini computers b. a distributed database management c. the system has a large number of PCs and a LAN d. identification of business processes that are the essence of the businessAll of the following are examples of non-programed decisions except __________ Select one: a. Replacement of selected machines in a new factory b. Establishing a new college in a university c. Establishing a business d. Announcing the exam marks for students in a university1) Create a business scenario/description. 2) Based on the business description created, construct an Order Processing flow chart that is appropriate for the business.
- ns Management || fall20 Petroleum be produced from crude oil is considered a system Select one: O a. Continuous O b. Assembly O c Project O d. Job Shop O e. BatchA novelty coffee mug manufacturer produces 5 different designs that are sold at tourist information kiosks. The demand requirements for the com- 3. ing tourist season is as follows: Design Demand (units) 500 750 600 800 450 A B C DE The mugs can all be produced in the same workstations, but require different processing and setup times. The production information is in the following table: Design Batch Size (units) C D 50 50 50 50 50 Setup Time (hr/batch) Processing Time (hr/unit) 0.15 0.15 0.25 0.25 0.10 2.5 4 1.5 The company wants to produce all the required mugs in one four-week pe- riod. It currently operates workstations that work 8 hours per day, 5 days per week, with a capacity cushion of 20%. (a) Calculate the total time required to produce the mugs to meet the ex- pected demand.What is Transactional VSM a. Testing VSM b. Development VSM c. Operational VSM d. Shop floor VSM
- 1. Goods assume the following characteristics, except a) customers do not help with their manufacturing b) their quality is easier to measure c) they are more likely to be unique d) they can be stored until needed manufacturing is easier to measure e) 2. An operations manager is not likely to be involved in a) the design of goods and services to satisfy customers' wants and needs b) the quality of goods and services to satisfy customers' wants and needs c) work scheduling to meet the due dates promised to customers d) maintenance schedules e) the identification of customers' wants and needs 3. The operations function is made up of many tasks including all of the following except a) Managing inventory b) Scheduling production c) Equipment acquisitions d) Designing jobs e) All of the abovel AT&T ? C 2:01 PM ... mple Practice Math Flov Sample 1 You have an upstream Picking department that feeds two downstream packing departments: A and B. 75% of your Pick volume goes to department A, which has a packing rate of 150 units per labor hour (uph). 25% of the Pick volume goes to department B, which is for large items, and has a pack rate of 25 units per labor hour. Your pickers pick both large and small items throughout the day at an overall average rate of 100 units per labor hour. You have 25 people today for all 3 departments, and you absolutely must pack 7,500 units in department A to meet a customer promise metric. How do you allocate labor to balance the flow in your department if you work a 10 hour shift? Do not assume breaks or lunches in your answer Department % of Rate Реople Daily volume| (uph) volume Pick 100% 100 Pick A 75% 150 ? 7,500 Pick B 25% 25 ?Please ignore diagram in the picture. The focus is on filling out the table based on information provided in bold text. You have an upstream department that feeds two downstream packing departments: Pack Singles and Pack Multis. Those Packing departments feed a Shipping department that loads the outbound truck. 40% of your Pick volume goes to Pack Singles and has a packing rate 171 units per labor hour. 70% of the Pick volume goes to Pack multis and has a pack rate rate of 266 units per labor hour. Your pickers pick both single and multis items all day at an overall average rate of 114 units per labor hour. All units process go through the ship process at a rate of 570 units per hour. If you have 102 people and must pack 47,880 ints in pack multis over a 10 hour shift, fill out table below: Department % Volume Rate Daily volume Number of people Pick Pack single 12 Pack multus Ship