Experiencing MIS
8th Edition
ISBN: 9780134792736
Author: KROENKE
Publisher: PEARSON
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Chapter 2, Problem 11CE
Explanation of Solution
Information required by the salespeople to maintain good relationships with their customers:
- In the complete order process, the salesperson must be one of the most knowledgeable and informed people.
- They act as the gatekeeper between the customer and their product and between the company and its revenue.
- The salesperson should know every details of the order process for maintaining good relationships with their customers.
- This starts from the beginning by understanding the price and quality of their products and giving their customers a fair and accurate quotation.
- From there, they must know how to properly submit the order to the operations manager for review.
- There is no need for a salesperson to know how much inventory they have, but they must definitely know when an order is placed just how much product is currently available...
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Chapter 2 Solutions
Experiencing MIS
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