EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
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Question
Chapter 2, Problem 3CQD
Summary Introduction
Case Summary:The chain of local restaurants specialized in making burritos as mentioned in the case study is facing an issue of receiving constant complaints from customers. The company is much popular for giving its customers the option to select the ingredients that would be included in their order. However, due to the recent complaints, the management has carried out a survey to look into the problem from the viewpoint of the customers.
Interpretation:The consistency of the food being served by the restaurant being analyzed using statistical tools.
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This is all one question:
The following set of questions were developed to administer to the customers of a food catering business. Put yourself in the position of a customer who has ordered food from this catering business at least one time in the past. You have just received this survey in an e‐mail from the catering company. The e‐mail contains a link that takes you to a Web‐based survey process (such as Google Forms or SurveyMonkey).
As you read each question, evaluate it carefully. Is it easy to answer? Do understand how to answer? Is there any confusion in your mind about what response is expected? Do you think your answer will be meaningful and useful to the system development team?
What is your company's name?
On a scale from 1 to 10, how easy do you find the ordering process?
0‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐10
How long does it take to place a catering request?
In your opinion, what is the biggest problem with the current system of…
The purpose of the balanced scorecard is best described as helping an organization:
translate an organization’s mission and strategy into a set of performance measures that help to implement the strategy
introduce innovative products and services desired by target customers
mobilize employee skills for continuous improvements in processing capabilities, quality and response times
develop customer relations
Good Afternoon
Please help me to respond to this question please view the two figures 1.1a and 1.1b in this order attached to this question and taking them as the subject matter in discussion and please awnser the below question.
2. Comment briefly on the advantages and disadvantages of a “ratio scale”.Your answer should focus primarily on what you can learn from the two different versions of the chart.Please use some simple maths to explain your answer.
All data necessary of these graphs is present in following link:
https://ourworldindata.org/grapher/historys-hockey-stick-gross-domestic-product-per-capita-using-the-ratio-scale-1990?tab=chart&stackMode=absolute®ion=World
I believe this is all that is necessary to complete this so I am submitting it now hope you have a Happy New Year!
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