Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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Chapter 10, Problem 2PPT
Summary Introduction
To discuss: Personality traits that best describe the individual.
Introduction: Personality traits are the features and attributes possessed by an individual that distinguish individual from each other.
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We will use DISC personality styles to respond to a scenario and analyze reactions. Read the following scenario: No matter how hard you try to please your customers, it is inevitable that you will get a customer who is unsatisfied with the level of service your company provided, or the product or service they purchased from your company. Imagine that a customer visits your company complaining about a missing button on a shirt that he or she purchased last week. Using the steadiness personality style, write a script about the scenario that resolves the situation.
give an example from this finding "Similarities between persons reduce uncertainty, while dissimilarities produce increases in uncertainty" .
How do you apply in 100 words?The Myers Briggs Type Indicator (MBTI) assessment is designed to help people identify and gain some understanding around how they take in information and make decisions, the patterns of perception and judgment, as seen in normal, healthy behavior (Myers Briggs 2023). This assessment outlines how certain aspects of a person’s behavior and personality can dictate how they will react to different situations whether in a personal or professional setting. Personality refers to the relatively enduring pattern of thoughts, emotions, and behaviors that characterize a person, along with the psychological processes behind those characteristics (McShane et al., 2022). In essence, it is the bundle of characteristics that make us similar to or different from other people. We estimate an individual’s personality by what he or she says and does, and we infer the person’s internal states-including thoughts and emotions-from these observable behaviors (McShane et al.,…
Chapter 10 Solutions
Understanding Business
Ch. 10.1 - Prob. 10.1AQCh. 10.1 - Prob. 10.1BQCh. 10.4 - Prob. 1TPCh. 10.4 - Prob. 2TPCh. 10.4 - Prob. 3TPCh. 10.4 - Prob. 4TPCh. 10.5 - Prob. 10.5AQCh. 10.5 - Prob. 10.5BQCh. 10.6 - Prob. 5TPCh. 10.6 - Prob. 6TP
Ch. 10.6 - Prob. 7TPCh. 10.6 - Prob. 8TPCh. 10.7 - Prob. 10.7AQCh. 10.7 - Prob. 10.7BQCh. 10.8 - Prob. 10.8AQCh. 10.8 - Prob. 10.8BQCh. 10.8 - Prob. 9TPCh. 10.8 - Prob. 10TPCh. 10.8 - Prob. 11TPCh. 10 - Prob. 1CECh. 10 - Prob. 2CECh. 10 - Prob. 3CECh. 10 - Prob. 1DCSCh. 10 - 2. Look over Maslows hierarchy of needs and try to...Ch. 10 - Prob. 3DCSCh. 10 - Prob. 4DCSCh. 10 - Prob. 5DCSCh. 10 - Prob. 1PPTCh. 10 - Prob. 2PPTCh. 10 - Prob. 1VCCh. 10 - Prob. 2VCCh. 10 - Prob. 3VC
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- Some research studies (Ilies & Judge, 2003; Saari & Judge, 2004) report that genetics play a very important part in whether an employee has a high level of job satisfaction. Their work suggests that the attitudes, personality, and values that a person brings to the workplace are better predictors of whether the employee will be satisfied than any of the external factors a company or manager might provide the employee. In fact, their studies indicate that a person with high satisfaction will generally report being highly satisfied, no matter the situation within the company. Similarly, a person who reports low satisfaction will consistently report low satisfaction, no matter what the company may do to increase the employee's satisfaction. If these studies are correct, then there would seem to be some rationality in only hiring applicants with positive personalities. In this assignment, you will develop a ten item survey that will be given to all applicants at your company. The…arrow_forwardParticipate by analyzing the characteristics, approaches and factors that affect personality. Your post should answer the following guiding questions:In your own words, describe the general characteristics of the personality.Explain in your words what the following models that study personality consist of:the "big five" personality traitsthe Myers–Briggs modelMachiavellianismtype A and type B traitsBased on what you have studied, explain in your own words the factors that determine an individual's personality.arrow_forwardAssume that you were just rejected for a job based on one of these methods. Obviously, you might be disappointed and angry regardless of what method was used to make this decision, but can you think of two or three methods that might leave you most distressed? In general, why might the acceptability of the test to applicants be an important standard to add to the five we discussed in this chapter?arrow_forward
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- Research at least two different articles on the use of personality assessments in the selection process . and post a position statement on whether or not these should be used in the hiring process. Provide resources to support your position on this topic.arrow_forwardEmployees with which personality trait are most likely to experience high job satisfaction? a) Those who are strong in agreeableness. b) Those with neurotic personalities. c) Those with low self-esteem. d) Those who are introverted.arrow_forwardExplain about how Petronas handle personality traits for their employee. Your answer mus be based on: The Myers-Briggs Type Indicator (MBTI) The Big Five Modelarrow_forward
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